Shipping and Delivery
Has my order been shipped?
If you have placed an order with us, you can always check the status of your order by logging into your frank friends account. 1. Log in to your account. To log in to your account, select the person icon in the top right corner or head to Accounts. 2
When will my order be shipped?
We aim to get your order to you quickly, so you can start enjoying your frank green sooner!. Delivery times vary depending on your region, so we recommend checking the relevant shipping page below for the most accurate and up to date information. Aus
Where can I find my tracking number?
If you have placed an order with us, you can always check the status of your order by logging into your frank friends account. 1. Log in to your account. To log in to your account, select the person icon in the top right corner or head to Accounts. 2
Can I change my shipping address?
If you need to make any changes to your order, including your shipping address, please get in touch with our Customer Experience team as soon as possible. Please note, we cannot guarantee that we’ll be able to change or edit your order or shipping ad
Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you have submitted your order. Due to the nature of our fulfilment system, once an order is placed, it enters our processing queue alongside thousands of other orders. From a supply chain pe
My order appears to have been lost!
If your order has not been delivered within our allocated shipping times or your unique tracking link is showing the package as delayed for a long period of time, please contact our friendly customer experience team via our contact form or live chat!