Want to know where we ship? Check out this article!

We do ship worldwide (prices vary by region) from our Australia website.Want to know how much shipping will be to your location? Check out our shipping rates <a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>!&#xA0;

Where does frank green ship to?

All shipping times are estimates provided by our carriers and may vary due to events out of our control. Australia: Australia Post Standard Delivery: 3-5 business days (may be longer for regional areas) Australia Post express: 2-3 business days (may

Dispatch times are subject to change and may be longer. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.<a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" target="_blank">Australia</a>:&#xA0;Australia Post Standard: 2-6 business days (longer for regional areas)&#xA0;Australia Post Express: 1-2 business days (longer for regional areas)&#xA0;<a href="https://nz.frankgreen.com/pages/shipping-delivery" rel="noopener noreferrer" target="_blank">New Zealand</a>:&#xA0;DHL Standard:&#xA0;4-8 business daysDHL Express: 1-5 business days<a href="https://uk.frankgreen.com/pages/shipping" rel="noopener noreferrer" target="_blank">United Kingdom</a>:DHL Standard: 7 business days<a href="https://us.frankgreen.com/pages/shipping" rel="noopener noreferrer" target="_blank">United States</a>:DHL Standard: 5-7 business days.&#xA0; All other locations: Location dependent, please get in touch for specific information.

How long does it take to receive my order?

Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. Please allow 1-3 business days for orders to be processed and dispatched. Kindly note, monogramming may add up to 1-3 busi

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Once your order is dispatched, you&#x2019;ll receive a shipment confirmation email including a tracking number specific to your order.&#xA0;Please allow 1-3 business days for orders to be processed and dispatched. Kindly note, monogramming may add up to 1-3 business days to your processing time.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Not sure when your order will arrive?&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Objectivity; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 16px 0px; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-scroll-snap-strictness: proximity; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; color: rgb(107, 107, 107); letter-spacing: -0.19px; background-color: rgb(255, 255, 255);">Please visit&#xA0;<a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">this page</a>&#xA0;for further information on when to expect your order.

How can I track my order?

If your order has not been delivered within our allocated shipping times or your unique tracking link is showing the package as delayed for a long period of time, please contact our friendly customer experience team via our contact form or live chat!

If your order has not been delivered within our allocated <a href="https://frankgreen.com.au/pages/shipping" rel="noopener noreferrer" target="_blank">shipping times</a> or your unique tracking link is showing the package as delayed for a long period of time, please contact our friendly customer experience team via our <a href="https://contact.gorgias.help/forms/q4xrfyuo" rel="noopener noreferrer" target="_blank">contact form</a> or live chat!&#xA0;Our team will be able to take the next steps by lodging an investigation with the carrier to obtain some more information for you.&#xA0;From that point, if your parcel is deemed to be &apos;lost in transit&apos;, we will be able to provide a replacement or process a full refund. &#xA0;Please note: Each claim is assessed directly by our team and reviews thoroughly in order to provide a timely resolution. Any carrier updates may take 3-5 business days.

My order appears to have been lost!

We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted delivery partners to get them to you quickly and reliably!. If your order has been damaged during the delivery process, to help us investigate and

We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted delivery partners to get them to you quickly and reliably!&#xA0;If your order has been damaged during the delivery process, to help us investigate and determine the next steps, please get in touch with our team by lodging an enquiry via our <a href="https://frank-green-help-centre.gorgias.help/en-US/ssp/orders" rel="noopener noreferrer" target="_blank">contact form</a>!

My order was damaged in transit!

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frank green 

Find out everything you need to know when it comes to our shipping policies.

Shipping and Delivery

The frank green origin story

The frank green difference

About frank green

What's the difference between Original and Ceramic?

What are the parts of the button lid?

How long will my frank green cup or bottle stay hot or cold?

Can any frank green cup have frank green Pay?

How long can my monogram be and can it include special characters?

Which reusable products can be monogrammed?

How does monogramming work?

How do I attach my silicone strap to my straw lid?

I can't sip any water from my straw lid! How does the suction mechanism work?

What is the difference between the straw lid and flip lid?

How do I monogram my frank green cup or bottle?

How do I connect my Tap To Pay cup to the frank green Pay app?

I can't log in to my frank green Pay account

How do I load credit onto frank green Pay?

Where do I find the frank green Pay credit I have purchased?

Can I add multiple cups to my frank green Pay app?

If I delete the cup from my app, what happens?

Where can I use my frank green Tap to Pay cup?

What happens if I don't use my Tap To Pay account for an extended period?

Are there any fees with frank green Pay?

Will the chip in my Tap To Pay cup expire?

Tap to Pay Range

Reusables

The product doesn't fit my pet. Can I return it?

What size collar should I get for my pet?

What are the dimensions of the Pet products?

How do I use an allen key to change the handle on my lead?

What are the products made out of? Are they safe for my pet?

I can’t get my Apple Air Tag™ to work!

How have the Pet products been tested?

How do I fasten the Pet collar?

Our Products

Is my frank green reusable dishwasher safe?

How do I remove scuffs or smudges from my reusable?

How do I clean my frank green lid?

How do I clean my frank green ceramic base?

How do I clean my frank green straw?

How do I clean my frank green original base?

How do I clean and care for my pet products? 🐶

Can I purchase a replacement part for my reusable?

Product Care

How do I contact frank green?

I need to make a change to my order

What are my payment options?

Where can I find a tax-receipt?

My order is a gift. Will it include an invoice, price tags or gift card?

Order Support

What is the frank green return policy?

How do I return or exchange my order?

My order arrived damaged!

What is Refundid?

Will I be charged a fee for using Refundid?

When will I receive my instant refund from Refundid?

Why is my refund amount less than I paid?

Can I use Refundid if I placed my order with Klarna, ZipPay or Afterpay?

Refundid (AU Only)

Returns and Exchanges

What is frank green's warranty policy?

I dropped my frank green, now my lid has cracked!

My straw lid is difficult to use.

My frank green reusable leaks!

The button on my button lid is stuck, how do I fix this?

Product Warranty

How do I recycle my frank green reusable? ♻

What are the dimensions of my reusable?

Where are my frank green reusables made?

Can I buy a spare part or replacement part for my reusable?

Is my frank green reusable odour and stain resistant?

General Product FAQs

Frequently Asked Questions

Want to become a frank green retailer or distributor?

I want to collaborate with frank green!

How do I order corporate gifts or co-branding?

Wholesale and Cobranding