What is frank green's warranty policy?
Curious about our warranty policy? Check this out!
All articles
Product Warranty
I dropped my frank green, now my lid has cracked!
All of our lids are designed with durable materials and made to be sturdy, however, they are not indestructible. If your lid has been damaged and was purchased within the last 12 months, you may be eligible for a replacement. Please get in touch via
My straw lid is difficult to use.
All you need to do is push the mouthpiece all the way back, until it clicks into place. This can be a little difficult with new products, but with regular use it will become much easier! We've put together a short video that demonstrates the new
My frank green reusable leaks!
Double-check that the liquid isn't filled over the max fill line. For button lids: After pouring hot liquid into your reusable, keep your lid off or leave it in the open position (push-button lid) for a moment, to allow any excess steam to escape
The button on my button lid is stuck, how do I fix this?
If the button on your lid is getting stuck, we recommend reassembling the lid. Below are our instructional videos that you can view as a guide: Take apart - https://www.youtube.com/watch?v=Kc6Dtz75f4k Assemble - https://www.youtube.com/watch
My order arrived damaged!
We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted delivery partners to get them to you quickly and reliably!. If your order has been damaged during the delivery process, to help us investigate and