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My straw lid is difficult to use.Updated 7 months ago

Sometimes you might need to push the mouthpiece all the way back until it clicks into place. This can be a little difficult with new products, but with regular use, it will become much easier! 

We've put together a short video that demonstrates the new design. If the issue continues after watching the video and trying again, please get in touch here with the below information so we can assist further: 

  • Your order number/proof of purchase 
  • A video of the fault

Please note the straw lid is not designed to be used upside down with the sipper open. 

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