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<p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your refund may be less than you paid to include the cost of the original shipping label that you purchased through Refundid.</span></p>

Your refund may be less than you paid to include the cost of the original shipping label that you purchased through Refundid.

Why is my refund amount less than I paid?

Returns and Exchanges

Refundid (AU Only)

The frank green origin story

The frank green difference

Get to know frank green

What's the difference between Original and Ceramic?

What are the parts of the button lid?

How long will my frank green cup or bottle stay hot or cold?

How do I attach my silicone strap to my straw lid?

Bottles & Drinkware

Pet Collar Sizing

Pet Product Dimensions

How do I fasten the collar?

How do I change the handle on my lead?

What materials are the Pet products made from?

How have the Pet products been tested?

Foodware Dimensions

Foodware

What inspired the clothing collection?

What are the dimensions of all the products?

Is your clothing sustainable and ethically sourced?

Apparel

Our Products

Glow FAQs

Switch Lid FAQs

Is my frank green reusable dishwasher safe?

How do I remove scuffs or smudges from my reusable?

How do I clean my frank green lid?

How do I clean my frank green ceramic base?

How do I clean my frank green straw?

How do I clean my frank green original base?

How do I clean and care for my pet products? 🐶

Can I purchase a replacement part for my reusable?

Product Care

How do I contact frank green?

How can I track my order?

I need to make a change to my order

What are my payment options?

Where can I find a tax-receipt?

My order is a gift. Will it include an invoice, price tags or gift card?

Order Support

How long does it take to receive my order?

My order appears to have been lost!

My order was damaged in transit!

Shipping and Delivery

What is the frank green return policy?

How do I return or exchange my order?

My order arrived damaged!

What is Refundid?

When will I receive my instant refund from Refundid?

Can I use Refundid if I placed my order with Klarna, ZipPay or Afterpay?

What is frank green's warranty policy?

I dropped my frank green, now my lid has cracked!

My straw lid is difficult to use.

My frank green reusable leaks!

The button on my button lid is stuck, how do I fix this?

Product Warranty

What are the dimensions of my reusable?

Can I buy a spare part or replacement part for my reusable?

Where are my frank green reusables made?

How do I recycle my frank green reusable? ♻

Is my frank green reusable odour and stain resistant?

Frequently Asked Questions

Want to become a frank green retailer or distributor?

I want to collaborate with frank green!

How do I order corporate gifts or co-branding?

Wholesale and Cobranding

Why is my refund amount less than I paid?Updated 7 days ago