We want you to love everything you order from frank green, but if something isn't quite right you have 14 days from receiving your parcel to initiate a return. Product/s must be unopened, undamaged, and unused. Please note, monogrammed items, limited

We want you to love everything you order from frank green, but if something isn&apos;t quite right you have&#xA0;14 days from receiving your parcel to initiate a return.&#xA0;Product/s must be unopened, undamaged, and unused. Please note, monogrammed items, limited edition collections and Lucky Bags are final sale and are not eligible for return unless faulty or damaged on arrival.Returns are issued as store credit, a refund to the original payment method or an instant refund to your bank account via Refundid. Shipping costs for change-of-mind returns are not covered, and you&apos;re responsible until the item is delivered and inspected. You will be able to purchase a label directly from us and the amount will be taken off your refund.Faulty Product:&#xA0;for order issues, contact us within 7 days of delivery with a photo, order number or proof of purchase. frank green reserves the right to refuse a refund if the item doesn&apos;t meet return criteria.&#xA0;

What is the frank green return policy?

<p dir="ltr" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 12pt; margin-top: 12pt; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.38;">We&apos;re happy to facilitate a return or exchange for new, unopened, undamaged, unused, and not monogrammed products within 14 days of receiving your order.<hr><p dir="ltr" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 12pt; margin-top: 12pt; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.38;">Australia:&#xA0;Please submit your return request&#xA0;<a href="https://frankgreen.com.au/pages/product-returns" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;" target="_blank">here</a>!<p dir="ltr" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 12pt; margin-top: 12pt; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.38;">All other regions:&#xA0;Please return your items to the below address and include a note with your order number.frank green Returns - DOOR 134-36 COMMERCIAL DRDANDENONG SOUTH VIC 3175Order #<hr><p dir="ltr" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 12pt; margin-top: 12pt; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.38;">Kindly note, that shipping costs are not reimbursed and frank green is not responsible for returns until they&#x2019;ve been delivered to and inspected by our team. We reserve the right to refuse your refund if your item does not meet the returns criteria.

How do I return or exchange my order?

We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted  delivery partners to get them to you quickly and reliably!. If your order has been damaged during the delivery process, to help us investigate an

We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted &#xA0;delivery partners to get them to you quickly and reliably!&#xA0;If your order has been damaged during the delivery process, to help us investigate and determine the next steps, please get in touch with our team by lodging an enquiry via our <a href="https://contact.gorgias.help/forms/q4xrfyuo" rel="noopener noreferrer" target="_blank">contact form</a>!

My order arrived damaged!

Refundid (AU Only)

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