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How do I process a return?Updated 11 hours ago

We want you to love everything you order from frank green, but if something isn't quite right, you have 14 days from receiving your parcel to initiate a return.

Products must be unopened, undamaged and unused. Please note, monogrammed items, limited edition collections and Lucky Bags are final sale and are not eligible for return unless they are faulty or damaged on arrival.

Australia
If you're in Australia, you can process your return via Refundid here: frank green Product Returns

New Zealand, Europe, United Kingdom, United States and Canada
If you're located in New Zealand, Europe, the United Kingdom, the United States or Canada, please reach out to our team at [email protected] and we'll be happy to assist.

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