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We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted delivery partners to get them to you quickly and reliably!&#xA0;If your order has been damaged during the delivery process, to help us investigate and determine the next steps, please get in touch with our team by lodging an enquiry via our <a href="https://frank-green-help-centre.gorgias.help/en-US/ssp/orders" rel="noopener noreferrer" target="_blank">contact form</a>!Please note, each claim is assessed directly by our team and reviewed thoroughly in order to provide a timely resolution. Any updates may take up to 5 business days.

We do our best to ensure that your items are packaged with the utmost care and also rely on our trusted delivery partners to get them to you quickly and reliably!. If your order has been damaged during the delivery process, to help us investigate and

My order was damaged in transit!

Shipping and Delivery

The frank green origin story

The frank green difference

Get to know frank green

What's the difference between Original and Ceramic?

What are the parts of the button lid?

How long will my frank green cup or bottle stay hot or cold?

How do I attach my silicone strap to my straw lid?

Reusables

What size collar should I get for my pet?

What are the dimensions of all pet products?

How do I fasten the collar?

How do I use an allen key to change the handle on my lead?

What are pet products made out of?

How have the Pet products been tested?

What inspired the clothing collection?

What are the dimensions of all the products?

Is your clothing sustainable and ethically sourced?

Apparel

Our Products

Glow FAQs

Switch Lid FAQs

Is my frank green reusable dishwasher safe?

How do I remove scuffs or smudges from my reusable?

How do I clean my frank green lid?

How do I clean my frank green ceramic base?

How do I clean my frank green straw?

How do I clean my frank green original base?

How do I clean and care for my pet products? 🐶

Can I purchase a replacement part for my reusable?

Product Care

How do I contact frank green?

How can I track my order?

I need to make a change to my order

What are my payment options?

Where can I find a tax-receipt?

My order is a gift. Will it include an invoice, price tags or gift card?

Order Support

How long does it take to receive my order?

My order appears to have been lost!

What is the frank green return policy?

How do I return or exchange my order?

My order arrived damaged!

What is Refundid?

When will I receive my instant refund from Refundid?

Why is my refund amount less than I paid?

Can I use Refundid if I placed my order with Klarna, ZipPay or Afterpay?

Refundid (AU Only)

Returns and Exchanges

What is frank green's warranty policy?

I dropped my frank green, now my lid has cracked!

My straw lid is difficult to use.

My frank green reusable leaks!

The button on my button lid is stuck, how do I fix this?

Product Warranty

What are the dimensions of my reusable?

Can I buy a spare part or replacement part for my reusable?

Where are my frank green reusables made?

How do I recycle my frank green reusable? ♻

Is my frank green reusable odour and stain resistant?

Frequently Asked Questions

Want to become a frank green retailer or distributor?

I want to collaborate with frank green!

How do I order corporate gifts or co-branding?

Wholesale and Cobranding

My order was damaged in transit!Updated a month ago