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Information about the products for your furry friend!

The product doesn't fit my pet. Can I return it?

Yes! But to qualify for a return or an exchange, please ensure the item is unopened, undamaged and unused. Please note, monogrammed products and limited edition collections are final sale and are not eligible for return or exchange. Shipping costs ar

What size collar should I get for my pet?

Great question! To make it easy, we’ve prepared size guides for all relevant products. Please see our size guide available here.

What are the dimensions of the Pet products?

Pet Collar. (Suitable for dog breeds such as Beagle, Border Collie, Boston Terrier, Dachshund, English Bulldog, French Bulldog, Whippet.). (Suitable for dog breeds such as Boxer, Dalmatian, Golden Retriever, Labrador, Weimaraner, Bernese Mountain Dog

How do I use an allen key to change the handle on my lead?

We love a mix-and-match moment here at frank green!. To disassemble:. To assemble:.

What are the products made out of? Are they safe for my pet?

As a group of pet owners, we completely understand how important your pet’s safety is. That’s why all our pet products have been designed with a ‘pet-first’ mindset. For instance, our stainless steel pet bowls are crafted with premium food-grade stai

I can’t get my Apple Air Tag™ to work!

Oh no! We recommend getting in touch with Apple directly as they will be able to better assist you. More information on the AirTag™ is available here.

How have the Pet products been tested?

Great question! Your pet’s safety is of utmost importance to us. We’ve put every product through rigorous testing from pre-production through to post-production, both in our factory and in our office. Additionally, every pet product has also been tri

How do I fasten the Pet collar?