Ordering
How do I place an order?
Ready to shop? Follow these simple steps to place your order:. 1. Choose your product. Find the product you’d like to purchase, then select your preferred colour, quantity, and any available personalisation and customisation options. Once you're happ
What payment methods can I use?
We offer a range of secure payment options to make checking out simple and convenient. We currently accept:. All payments are processed securely through our payment gateway.
How can I track my order?
If you have placed an order with us, you can always check the status of your order by logging into your frank friends account. 1. Log in to your account. To log in to your account, select the person icon in the top right corner or head to Accounts. 2
How do I get a copy of my tax invoice?
You should receive an invoice in your order confirmation email. If you need anything specific for tax purposes, please email our team at [email protected] and we’ll be happy to assist.
My order is a gift. Will it include an invoice, price tags or gift card?
We make sure pricing or an invoice is not included within the parcel so you can send your frank green reusable as a present for a lucky person :) Unfortunately, we don't currently have the capacity to add gift cards or notes to your gift order - but