frank green was officially born in 2013... but the idea for it has been around since the 90s. our founder, Benjamin Young, used to play down by the river near his house every afternoon, fishing, skipping stones and feeling like Huckleberry Finn. But

frank green isn&#x2019;t a person, it&#x2019;s a philosophy.We are frank about living green. We started with a simple, honest approach to sustainability &#x2013; to reduce single-use plastic waste by reimagining reusable cups and bottles. Our mission is to stop single-use plastic completely. To do this, we only create beautifully-designed, premium reusable products that you&apos;ll love to use and reuse, over and over again. Our multi-award-winning products are beautiful, functional and great for the planet. We want to empower people to make simple, sustainable choices every day. Together, we can move towards a better, greener future. And to be frank, we need to. frank green was officially born in 2013... But the idea for it has been around since the 90s. Our founder, Benjamin Young, used to play down by the river near his house every afternoon, fishing, skipping stones, and feeling like Huckleberry Finn. But whenever it rained, Ben&#x2019;s paradise was ruined, as thousands of plastic water bottles and cups came pouring down the river and onto the beach. He was shocked when he learned that every single piece of plastic ever made still exists today. He knew it would continue to ruin special places like his river &#x2014; unless we stop making it. Fast forward 20 years and Ben was working as an executive, overseeing some of Australia&#x2019;s largest mergers when he realised something: He was now in a position to do something about the problem that had bugged him since childhood. He could use his years of devising and implementing business strategies to help solve the plastic crisis. And he was going to start by inventing a reusable coffee cup.&#xA0; When he told his colleagues about his idea, they told him he was dreaming. They said nobody would ever use it because disposable was too convenient. Proving them wrong became Ben&#x2019;s number one goal for the next three years. He knew that if he could create something that looked beautiful and desirable, that created a better drinking experience for the consumer, that would save cafes money and that could be popped in a bag and washed once at home &#x2014; He knew people would choose it over a disposable cup. &#xA0; His design was steeped in research, meticulously refined, and in the end, multi-award-winning. Our iconic reusable cups and bottles are now sold around the world and are beloved by millions. And Ben&#x2019;s obsession to stop the use and manufacture of all single-use plastic products has only grown.&#xA0; Today, frank green exists to create sustainable solutions to the single-use plastic problem. We make beautifully designed and innovative products that people love to use, over and over and over again.&#xA0; Because all kids deserve to feel like Huckleberry Finn. By using frank green products, we will create a future where they can.

The frank green origin story

We are frank about sustainability. We started with a simple, honest approach to sustainability - to stop single-use plastic waste by reimagining reusable cups and bottles. To do this, we only create beautifully-designed, premium reusable products tha

We are frank about sustainability We started with a simple, honest approach to sustainability - to stop single-use plastic waste by reimagining reusable cups and bottles. To do this, we only create beautifully-designed, premium reusable products that you&#x2019;ll love to use and reuse, over and over again. Our multi-award-winning products are beautiful, functional and great for the planet. We want to empower people to make simple, sustainable choices every day. Together, we can move towards a better, greener future. And to be frank, we need to. We care deeply about contributing positively to our world and it&#x2019;s this mindset that guides every decision we make. We envision a world where sustainable living is irresistible. Want to learn more about our sustainability efforts? Check out the page <a href="https://frankgreen.com.au/pages/sustainability" rel="noopener noreferrer" target="_blank">here</a>!

The frank green difference

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frank green 

frank green isn’t a person, it’s a philosophy.

About frank green

What's the difference between Original and Ceramic?

What are the parts of the button lid?

How long will my frank green cup or bottle stay hot or cold?

Can any frank green cup have frank green Pay?

How long can my monogram be and can it include special characters?

Which reusable products can be monogrammed?

How does monogramming work?

How do I attach my silicone strap to my straw lid?

I can't sip any water from my straw lid! How does the suction mechanism work?

What is the difference between the straw lid and flip lid?

How do I monogram my frank green cup or bottle?

How do I connect my Tap To Pay cup to the frank green Pay app?

I can't log in to my frank green Pay account

How do I load credit onto frank green Pay?

Where do I find the frank green Pay credit I have purchased?

Can I add multiple cups to my frank green Pay app?

If I delete the cup from my app, what happens?

Where can I use my frank green Tap to Pay cup?

What happens if I don't use my Tap To Pay account for an extended period?

Are there any fees with frank green Pay?

Will the chip in my Tap To Pay cup expire?

Tap to Pay Range

Reusables

The product doesn't fit my pet. Can I return it?

What size collar should I get for my pet?

What are the dimensions of the Pet products?

How do I use an allen key to change the handle on my lead?

What are the products made out of? Are they safe for my pet?

I can’t get my Apple Air Tag™ to work!

How have the Pet products been tested?

How do I fasten the Pet collar?

Our Products

Is my frank green reusable dishwasher safe?

How do I remove scuffs or smudges from my reusable?

How do I clean my frank green lid?

How do I clean my frank green ceramic base?

How do I clean my frank green straw?

How do I clean my frank green original base?

How do I clean and care for my pet products? 🐶

Can I purchase a replacement part for my reusable?

Product Care

How do I contact frank green?

How can I track my order?

I need to make a change to my order

What are my payment options?

Where can I find a tax-receipt?

My order is a gift. Will it include an invoice, price tags or gift card?

Order Support

Where does frank green ship to?

How long does it take to receive my order?

My order appears to have been lost!

My order was damaged in transit!

Shipping and Delivery

What is the frank green return policy?

How do I return or exchange my order?

My order arrived damaged!

What is Refundid?

Will I be charged a fee for using Refundid?

When will I receive my instant refund from Refundid?

Why is my refund amount less than I paid?

Can I use Refundid if I placed my order with Klarna, ZipPay or Afterpay?

Refundid (AU Only)

Returns and Exchanges

What is frank green's warranty policy?

I dropped my frank green, now my lid has cracked!

My straw lid is difficult to use.

My frank green reusable leaks!

The button on my button lid is stuck, how do I fix this?

Product Warranty

How do I recycle my frank green reusable? ♻

What are the dimensions of my reusable?

Where are my frank green reusables made?

Can I buy a spare part or replacement part for my reusable?

Is my frank green reusable odour and stain resistant?

General Product FAQs

Frequently Asked Questions

Want to become a frank green retailer or distributor?

I want to collaborate with frank green!

How do I order corporate gifts or co-branding?

Wholesale and Cobranding